So you run a Magento 2 store and you’ve updated to v2.3.4. If you have or make new order e-mail templates, like the ones that customers receive when they make a purchase, you’ll notice a problem: the table that shows customers the products they’ve ordered is gone.
And if you check, you should have and probably have the following line containing the correct variable in there: {{layout handle=”sales_email_order_items” order=$order area=”frontend”}}
So why doesn’t it just show up?!
Because since Magento v2.3.4, e-mail templates must be written in strict mode. You can read about migrating custom templates on Magento’s website.
But I am here to offer you a quick fix! Like, changing of a setting fix.
So, how to fix the custom e-mail templates not showing order data on your Magento 2 store?
- Log in to your database. Use Phpmyadmin or whatever you fancy.
- Find the table named email_templates
- Find your desired template, and in the is_legacy column, replace 0 with 1
- Clear cache and test. Congrats! Fixed.
And if you suspect any issues with your store’s FPC, here’s a quick read on how to check it.
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